We hope that this form will bring out critical issues and different points of view, for a continuous improvement of the services offered.

We guarantee the feedback via email on the outcome of the report.
We guarantee the complete confidentiality and anonymity of the guests who fill out the form, and we will protect them against any form of discrimination, penalty or retaliation.

We will not consider reports containing generic, confusing and/or blatantly defamatory facts.
We will only follow up anonymous reports if they are confirmed by at least one non-anonymous report.