INFO
frequent questions
Who can be hosted by Il Faro Housing?
University residences can only accommodate people with academic reasons (teachers, students, doctoral students, visiting scholars, etc ...). In the other structures, managed independently by the Cooperative, people with different qualifications can also be accommodated.
How can I book for accommodation?
It is necessary to make a request through the online form fiil in some important information, for example, the period, the preferred structure, the reason for the stay and the type of bed. After sending the request, you will receive an email with a summary of your data. The booking request is not binding and will have to wait for a reply email from the Reception Office.
When do i receive the estimate?
In case of availability, we will send an email with the estimate and instructions for completing the reservation. Failure to reply within the deadline will result in the cancellation of the request. In case of non-availability, if requested, you'll be placed on the waiting list.
When reservation is complete?
We will send you the estimate where we will provide useful information for completing the booking: we will ask you to complete the data, to accept the regulation and to pay a deposit (deposit + advance fee) within a certain deadline. If the payment is not made by the deadline and the data are not sent, the request will be canceled. Once the payment has been received, we will send an email confirming the booking.
How can I pay?
Methods of payment are bank transfer or credit/debit card.
Why do I have to pay security deposit?
The payment of the deposit is aimed at accepting the quote and booking. During the stay it will be bound as a deposit to guarantee any damage or arrears. The deposit will be released at the end of the stay, after check out. It may be withheld, in whole or in part, to cover any costs for damage caused.
Are there any criteria for assigning bedplaces?
The main criteria are the kind of stay, the duration and the chronological order of requests (first come, first served). Academic stays are preferred for longer periods, in particular: the whole year (1st September - 31st August); the semester (1st September - 31st January; 1st February - 31st August).
Can I choose the facility?
You can indicate a preference which is only indicative and not binding. It will be satisfied based on the availability of beds.
Can I choose between single or double room?
You can indicate a preference that will be satisfied based on availability. The number of places available and in particular of the single rooms is far below the requests.
Can someone show me the bedroom before confirmation?
The request does not include the choice of the room. It is possible to indicate a preference that will be accepted based on availability.
Can I cancel the reservation?
The cancellation must be communicated in writing at least 15 days before the start of the stay. Otherwise the deposit will be withheld as compensation.
Can I change accommodation?
It is not possible to change the facility, room or bedplace, except for any exceptions agreed with the Reception Office.
When can I check-in / check-out?
At least three days before the start of the stay, the time and place of check-in must be agreed with the Reception Office. Check-in and check-out usually take place from Monday to Friday, from 10:00 to 19:00. Any exceptions will be accepted and managed at the discretion of the Reception Office.
When do I get keys?
Il Faro Housing staff will give you keys during check-in.
Which documents do I need to check-in?
Upon arrival at the residence you need to show a valid identity document (passport, identity card or residence permit). For people from non-EU countries, a copy of the residence permit or visa is also required.
Can i reduce the duration of stay?
You can't reduce the contractually agreed period of stay. On the other hand, it is possible to extend it on condition that there are free places.
Are dorms always opened?
Dorms are open all year round, except for periods of closure for extraordinary maintenance.
Are there shuttle services connecting the facilities to the city center?
There are no dedicated shuttle services. The facilities are located in urban areas served by public transport.